How much does shipping cost?
Shipping is calculated at checkout, you can choose from a variety of options ranging from around $3 to $8.50 for common shipment methods.
How long until my order ships?
All orders placed before 4 PM PST are processed and fulfilled within 2 business days.(We do not fulfill on weekends)
How long does shipping take?
Our shipping is delivered via USPS and is Mail and takes anywhere from 1- 5 business days typically. Shipping delays can occur due to circumstances out of our control with USPS.
Do you offer discreet packaging?
For your privacy, all packages are shipped in either a box or bubble mailer with a discrete return address. Only you will know the contents of the package.
What if my item breaks during shipping?
In the unlikely event you receive a damaged or defective item, LULA will replace it at no cost. Simply notify our support team at firstname.lastname@example.org or through our Contact Us form and we'll sort it out within 72 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We'll take care of the rest!
Don't throw anything away until you speak with a rep; we might need the package back! In the event you're asked to ship a package back, we can provide a prepaid return shipping label. Send us a message and we'll take care of you!